Last updated: August 2026
1. Overview
Ecolyv's services involve real, ongoing work — audits, technical implementation, content creation, and optimization — much of which is delivered within the first days or weeks of an engagement. Because of this, our refund policy is intentionally specific rather than open-ended, and is described below.
2. Monthly Retainer Plans
- All retainer plans (Starter, Growth, Scale) carry a 3-month minimum commitment, as described on our Pricing page.
- If you cancel within the first 7 days of your first month and no substantive work has been delivered yet (i.e. the initial audit/discovery phase has not been completed), you are eligible for a full refund of that month's payment.
- Once the initial audit or discovery phase has been delivered, that month's payment is non-refundable, as the scoped work has already been completed.
- Months 2 and 3 of the minimum commitment are non-refundable once billed, as they reflect ongoing scoped work.
- After the 3-month minimum, plans run month-to-month. You may cancel anytime with 30 days' notice (see our Terms & Conditions); the current month's payment is non-refundable but no further charges will occur after cancellation takes effect.
3. One-Time Services
For one-time, project-based work (such as a website build under AI Website Solutions), refund eligibility depends on project progress:
- Before work begins: full refund available.
- After work has started but before delivery: a partial refund may be issued, reflecting work already completed, at Ecolyv's reasonable assessment.
- After final delivery and client approval: non-refundable.
4. What's Not Eligible for a Refund
- Dissatisfaction with search rankings, AI citation frequency, or traffic outcomes — as stated in our Terms & Conditions, we do not guarantee specific results, since no agency controls third-party algorithms or AI models.
- Work already completed and delivered as scoped.
- Delays caused by the client not providing timely access, feedback, or information.
5. How to Request a Refund
To request a refund, email hello@ecolyv.com with your name, business name, and the reason for your request. We aim to respond to all refund requests within 3 business days.
Questions about this policy can be directed to hello@ecolyv.com.
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