At Ecolyv, we are committed to delivering real, measurable results for every client. This policy outlines our approach to refunds and cancellations so you can engage our services with complete confidence and clarity.
Our free Google Business Profile, website, and social media audits are provided at no charge and with absolutely no obligation to purchase any service. No payment is collected and therefore no refund is applicable.
Monthly service agreements (Google Business Optimization, Website Management, or Social Media Management) may be cancelled at any time with 30 days' written notice sent to hello@ecolyv.com. Your service will continue and you will be billed for the full 30-day notice period. Services cease at the end of the notice period.
Because our team allocates resources, time, and expertise each month in advance, monthly retainer fees are non-refundable once the billing cycle has begun. If you cancel mid-cycle, services continue through the remainder of that billing period — you do not lose the service you have already paid for.
If Ecolyv fails to deliver any agreed-upon service deliverables within the committed timeframe for reasons within our control, you are entitled to a prorated credit or refund for the undelivered portion. Please contact us within 7 days of the missed deliverable.
For one-time projects (profile setups, one-time audits, website builds, etc.):
Any one-time setup or onboarding fees are non-refundable once the onboarding process has commenced, as these fees cover the labor involved in account setup, research, and strategy development.
To request a refund or discuss a cancellation, please email us at hello@ecolyv.com with the subject line "Refund Request — [Your Business Name]". Include:
We will respond to all refund requests within 5 business days. Approved refunds are processed within 7–10 business days to the original payment method.
We take client satisfaction seriously. Before initiating any formal dispute process, we ask that you contact us at hello@ecolyv.com to allow us the opportunity to resolve the issue directly. We are committed to working through any concerns professionally and fairly.
While Ecolyv maintains an exceptional track record and 98% client retention rate, we do not provide guarantees of specific business outcomes (e.g., "guaranteed #1 on Google" or "guaranteed X number of calls"). Our services are best-effort, expert-driven engagements. Refunds are not available solely on the basis of results not meeting personal expectations when agreed deliverables were completed.
Questions about this policy? Reach out:
Email: hello@ecolyv.com
Website: ecolyv.com