At Ecolyv, we make returns easy. As a U.S.-based dropshipping store offering eco-friendly products, we want sustainable shopping to be hassle-free for eco-conscious consumers like millennials and families worldwide. This policy explains how we handle returns and refunds to keep your experience smooth.
Eligibility for Returns
You can return most eco-friendly products within 30 days of delivery if they’re unused, in original packaging, and in the same condition as received. Think of it like rewinding a purchase—we aim to make it simple. Items must include all tags and accessories. (Quick note: we inspect returns to ensure they meet these conditions.)
Some products, like personalized items or perishables, aren’t returnable for hygiene or customization reasons. Check the product page before ordering to avoid surprises. If you’re unsure, reach out to us at Hello@ecolyv.com.
Refund Process
Here’s how it works: start by contacting us to request a return. We’ll provide a return authorization and instructions. Once we receive and inspect your item, we’ll issue a refund to your original payment method, usually within 7-10 business days.
Refunds cover the item’s cost, but shipping fees are non-refundable unless the product was defective. We’ll notify you by email when your refund is processed. A 2024 study shows 70% of shoppers prioritize flexible return policies, and we’re committed to delivering that trust.
Timeframes
You’ve got 30 days from delivery to request a return. After that, we can’t accept returns, as it helps us keep eco-conscious dropshipping efficient. Once we receive your item, expect a refund within 7-10 days, depending on your bank’s processing time.
If your item arrives damaged, let us know within 48 hours of delivery. We’ll work fast to resolve it, often replacing the item or refunding you fully.
Shipping Responsibilities
Customers cover return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service to ensure your package reaches us. For defective items, we’ll provide a prepaid label to make sustainable shopping stress-free.
We ship globally, but international returns may involve customs fees, which are your responsibility. Let’s keep it fair—we’ll guide you through the process to avoid hiccups.
Exceptions
Non-returnable items include customized products, perishable goods, or items marked “final sale” on our site. Gift cards and digital downloads also can’t be returned. If an item arrives damaged or incorrect, we’ll replace it or issue a refund, no questions asked.
We’ve built this policy with Ecolyv customers in mind, balancing clarity and fairness. If something’s unclear, our team’s here to help.
Explore our eco-friendly products in our product catalog. Ready to shop sustainably? Join Ecolyv’s green movement today!
Frequently Asked Questions
Who pays for return shipping?
You cover return shipping unless the item is defective or we shipped the wrong product. For those cases, we provide a prepaid label to keep your eco-friendly shopping experience smooth and fair.
How long does a refund take?
Once we receive your return, we process refunds within 7-10 business days. Your bank may take a few extra days to show the funds. We’ll email you confirmation when it’s done.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos of the damage. We’ll replace the eco-friendly product or refund you fully, covering any return shipping costs.
Can I return a customized item?
Customized or personalized eco-friendly products aren’t returnable due to their unique nature. Check product details before ordering, or email us if you’re unsure about what qualifies.
What if I change my mind?
If you’re not happy within 30 days, return unused items in original packaging. We’ll refund the item cost, making eco-conscious dropshipping worry-free for you.